Turn a gym trial enquiry into a clear next action.
Track the journey from trial request to visit and membership decision without asking staff to remember every callback.
Trial enquiry → visit scheduled → attended → next decisionWhat falls between the steps?
A prospect may ask about a trial, schedule a visit, miss it, or attend without deciding. Each transition needs a different action. A single “lead contacted” status hides the work that still needs doing.
The first useful outcome: An accountable view of trial enquiries, scheduled visits, attendance confirmation and the next member conversation.
Trial enquiry → visit scheduled → attended → next decision.
This is a proposed workflow, not a customer result. We agree the source, rules and measurement before the pilot.
Customer follow-up solutionFrom request to recorded decision.
The point is to make the next human action visible and keep the status honest when the outcome cannot be matched.
Log the trial request
Capture one agreed lead source with the prospect’s requested class, time or membership question.
Schedule the visit
Assign a staff owner and make the next confirmation task visible.
Check attendance
Record attended, rescheduled or unmatched visits using an approved source.
Close the loop
Ask for a decision at the right time and record the outcome without assuming a sale.
Four questions before you buy more software.
These questions form the first fit review. They are useful whether you use an existing product, configure a new step or build an integration.
- Where do trial requests arrive, and who responds?
- How do staff record a scheduled or missed visit?
- Who follows up after an attended trial?
- Can the membership system provide a reliable join status?
Put one process into use.
Setup and onboarding are included within the agreed pilot brief. The 30 days start when the accepted workflow goes live.
Apply for a gym pilotThe accepted brief states usage, support, dependencies and paid continuation terms. No card or automatic purchase is required.
Questions gym teams ask.
Is this a full gym management system?
No. It starts with the trial enquiry and visit process. Billing, class schedules and door access remain in their existing systems unless a specific integration is scoped.
Can you measure whether trials become members?
Yes, when there is an authorized, reliable way to match trial enquiries with attendance and membership decisions. Otherwise the pilot reports what is known and what remains unmatched.
How long is the free gym pilot?
The operational period is 30 days from accepted go-live. Setup time depends on access to the selected enquiry source and the staff who will use the process.
Show us one real example.
We will check the source, owner and outcome before suggesting a pilot scope.