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SOLUTION 03 / COMPANY KNOWLEDGE

Help your team find answers they can verify.

Give staff a bounded route from a company question to an approved source, with a clear path when the answer is unknown.

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THE PRACTICAL PROBLEM

The handoff is where value is lost.

An assistant can sound certain even when a company policy is missing or outdated. We start with one maintained source collection, named owners and a question set that includes unsupported cases.

Check where your workflow breaks
START WITH ONE WORKFLOWSelect sources → Test questions → Review answers → Escalate unknowns

A first pilot follows this chain using an agreed source and a named reviewer. The brief defines acceptance, support and the future price before enrollment.

Read the free pilot scope
THE IMPLEMENTATION

Four steps you can inspect.

A working process has to show what was proposed, what a person accepted and what happened next.

  1. Select sources

    Agree on readable documents and the people who own them.

  2. Test questions

    Define answerable, unsupported and restricted questions before rollout.

  3. Review answers

    Check source agreement and whether access limits were respected.

  4. Escalate unknowns

    Give unanswered questions an owner instead of inventing an answer.

WHAT THE FOUNDATION SUPPORTS

Use what fits. Build the missing part.

Our reviewed software foundation provides these components for a scoped implementation. Source access and live acceptance still determine the finished route.

Document and prepared-knowledge recordsSource-linked answers and unanswered-question intakeScoped assistant proposalsAccess controls and approvals

What gets checked before promising it

  • Current extraction covers text, HTML and limited text PDFs; OCR and Office binaries require added work.
  • Arabic and semantic search performance are not established by the current source review.
  • Access boundaries and restricted questions must be tested on the customer corpus.
QUESTIONS BEFORE A BUILD

What buyers ask.

Can it answer from any document we upload?

We first check format, readability, ownership and access. The initial pilot uses a limited, approved collection and an agreed question set.

What happens when an answer is missing?

The expected behavior is to say the answer is unsupported and send the question to a named reviewer. Unknowns are measured as part of the pilot.

START WITH AN ACTUAL CASE

Bring one process. Leave with a scope.

A suitable request can become a bounded free pilot with a clear review date.

Apply for a free pilot