Keep group dining enquiries out of the handoff gap.
Coordinate catering, private dining or group enquiries with an owner, a response deadline and a recorded decision.
Group enquiry → requirements → proposal → decisionWhat falls between the steps?
Group reservations and catering requests often need menu details, capacity checks and a decision from several people. A normal table booking queue may not show who owns the proposal or the next response.
The first useful outcome: One visible process for a defined group-enquiry type, from request through proposal and decision.
Group enquiry → requirements → proposal → decision.
This is a proposed workflow, not a customer result. We agree the source, rules and measurement before the pilot.
Customer follow-up solutionFrom request to recorded decision.
The point is to make the next human action visible and keep the status honest when the outcome cannot be matched.
Identify the request
Separate a group or catering enquiry from routine table bookings.
Gather requirements
Record date, party size, service format and the information still needed.
Coordinate the proposal
Assign the owner for menu, capacity and commercial approval.
Follow to a decision
Schedule the next contact and record confirmed, declined or unresolved status.
Four questions before you buy more software.
These questions form the first fit review. They are useful whether you use an existing product, configure a new step or build an integration.
- Which requests need a manager rather than a standard booking reply?
- Where are menu, capacity and deposit decisions recorded?
- Who owns a proposal that is waiting on the customer?
- How do you confirm that the event was accepted?
Put one process into use.
Setup and onboarding are included within the agreed pilot brief. The 30 days start when the accepted workflow goes live.
Apply for a restaurant pilotThe accepted brief states usage, support, dependencies and paid continuation terms. No card or automatic purchase is required.
Questions restaurant teams ask.
Is this restaurant POS software?
No. The proposed first workflow manages a specific group dining or catering enquiry. Existing POS and table systems stay in place.
Could the first pilot use staff procedures instead?
Possibly. If repeated staff questions are the actual problem, we can assess a bounded knowledge workflow with an agreed document set and review rules.
What needs to be ready before a restaurant pilot?
A named manager, one repeatable enquiry type, a staff participant and an authorized source for the requests. We agree the exact process and future price before enrollment.
Show us one real example.
We will check the source, owner and outcome before suggesting a pilot scope.